Your Local, Accessible & On-call Avaya Platform Experts in New Zealand

In Safe Hands with an Avaya Maintenance Support Package

See the Benefits
Certified Avaya Business Partner

Our team is fully certified and experienced in your specific Unified Communications Solution.

Dedicated Engineering Team

Our Avaya Support team includes field engineers, technicians, network consultants and project managers.

Bespoke Service Level Agreements

From basic helpdesk to full 24/7/365 business-critical support, we'll tailor an SLA to your business' needs.

Nationwide Footprint

We have feet on the ground in all New Zealand regions, with our Operations Centre in Auckland.

Your communications are business-critical, and relying on an external service provider to simply pick up the pieces following a major incident can prove costly.

Protect your communications investment, reduce the risk of outages and performance issues, and receive regular software upgrades on a subscription basis.

Give us a call on 0800 0 AVAYA (28292) today to find out how we can help.

Support Services
  • Full Remote Diagnostics Access and Software Upgrades
  • Parts, Labour & Call Outs
  • Bespoke SLAs and Response/Fix Timeframes
  • Tailored Agreements dependent on your business’ needs
  • An allocated account manager and support team for your site
  • Regular reviews, reporting and account management meetings, keeping you abreast of changes and issues

Benefits of our Avaya Support and Maintenance Packages

Legacy or Latest

Comprehensive and uninterrupted maintenance coverage for all Avaya systems and equipment.

We’ve Been Doing this a Long Time

Over 15 years of experience in unified communications; across multiple systems and platforms.

We Know Kiwi Business

Expertise supporting New Zealand-based clients with single and multi-locations from 10 to 10,000 employees.

Intelligent, Qualified Professionals

A dedicated staff of Avaya-certified engineers, providing independent consultation and a single point-of-contact for all maintenance queries.

Everything in One Place

Option to consolidate your maintenance agreements into a single invoice for all equipment at all sites.

Always Up to Speed

All of our Voice Engineering and Support staff regularly receive expert product training directly from Avaya.

For Avaya Customers in New Zealand, we provide proactive, preventative support packages ranging from standard business hours helpdesk to 24x7x365 Mission Critical SLAs.

Remote Phone & Online/Email Support

Our engineers can resolve 98% of issues remotely, minimising disruption for your workforce.

On-site Support

Our field service teams can provide a range of services including emergency fault help, assistance with commissioning, training, process improvement and routine maintenance.

Updates & Upgrades

Tomizone will identify, verify and remotely apply any software patches and firmware updates as recommended by Avaya. We can also apply full software upgrades to the latest platform release.

Moves & Changes

We take care of day-to-day activities associated with the scheduling and installation of hardware and software, changes to configuration, and de-installation and relocation of equipment, including connectivity testing, data transfer and user orientation.

Existing Maintenance Agreement?

If you currently have an Avaya maintenance contract that will be coming up for renewal, we definitely recommend an evaluation from Tomizone. As part of our Free Review, our Account Managers often find that we can save customers 5-20% by completing a thorough needs assessment.

No Maintenance Agreement?

Not sure where to turn when things go wrong? Lagging behind in Avaya software & security updates? Internal IT team need a hand? Every organisation has different needs and we offer flexible and custom support options to suit you. If you want to talk to someone who knows your Avaya system inside out, get in touch.

We currently provide support and maintenance services for virtually all Avaya products — from legacy systems to the latest solutions available.

Seal of Approval

Our friendly and professional specialists will work with you to ensure all platform support services occur on time, within budget, and in accordance with Avaya standards.

Long-term Loyalty

As your partner, we do more than support your systems. We’re committed to helping your business succeed, and back up all our work with a satisfaction guarantee, superior customer service, and a high-availability support you can truly rely on.

Unified CommunicationMessagingAdministrationConferencingContact Center
Avaya Communication ManagerAvaya CMMAvaya Site AdministrationScopiaAvaya Proactive Contact
Avaya Session ManagerModular MessagingACCCMAvaya Aura ConferencingAvaya Aura Contact Center
Avaya System ManagerAvaya Aura MessagingSALAvaya Experience Portal
Avaya Session Border ControllerIntuity Audix/LXOrchestration DesignerAvaya Voice Portal
Avaya Enablement ServicesAvaya CMS
Presence ServicesAvaya Elite Multichannel
Avaya One-XProactive Outreach Manager
Avaya MBT

Beyond Support

As an Avaya Certified Business Partner in New Zealand, Tomizone is proud to provide value-added support to a wide network of customers ranging from major banks and blue-chip companies to SMEs.

Tomizone has key strategic partnerships across a full suite of converged voice, wireless and data network solutions. As a result, we can cater to your broader ICT maintenance needs, above and beyond just your Avaya solution.

Talk to us about our full range of Managed Services or learn more here.

Let’s Talk

A Tomizone Avaya Account Manager will work with your team to provide a complimentary review of your Avaya support and maintenance needs. We can then offer options to ensure your company gets the best value from a support & maintenance agreement. Please leave your details below, or give us a call on 0800 0 AVAYA (28292).

Avaya Store

As an Avaya Authorised Reseller, We can supply and support the full range of Avaya Handsets, Headsets, Avaya Scopia® Video Conferencing infrastructure and more.

Visit Store