Returns Information

1. Refund requests must be made within 14 days of delivery date. After 14 days from delivery date you must contact Tomizone Customer Care to determine the best course of action. Tomizone will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under Tomizone’s one year return to base warranty, and will be replaced at Tomizone’s cost. See below for information on warranty returns.

2. A copy of the Tomizone credit card purchase receipt, and a copy of the original Tomizone invoice may be requested prior to Tomizone Customer Service issuing a Return Authorisation.

3. Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components. Tomizone reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.

4. A Return Authorisation (RA) number must be obtained prior to returning the product; to request an RA number, please email [email protected] or call 0800 0 AVAYA (28292), and provide the following information:

  • Name
  • Address
  • Phone
  • Reason for Refund
  • Date of Purchase
  • Unit Serial Number

5. Upon written receipt of the RA number, send product to:

Tomizone New Zealand Limited
Attention: Avaya Returns Department
RA #[RA number]
110 Wairau Rd
Wairau Valley
Auckland 0627

6. Please mark with the RA number on the outside of the package.

7. A copy of the Tomizone credit card purchase receipt, and a copy of the original Tomizone invoice, should be placed inside the return package so that it is easily visible.

8. Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.

9. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.

10. You may be responsible for shipping costs for returning the product to Tomizone’s Auckland offices. Product should be shipped so that it can be tracked and/or insured; Tomizone is not responsible for products lost or damaged during return shipment.

11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

12. Funds will be credited within 5 days of receipt of returned product pending qualification and subject to above criteria.

Warranty Information

1. Defective products are covered by Tomizone’s one year return to base warranty.

2. A Return Authorisation (RA) number must be obtained prior to returning the product; to request an RA number, please email [email protected] or call 0800 0 AVAYA (28292), and provide the following information:

  • Name
  • Address
  • Phone
  • Reason for Return
  • Date of Purchase
  • Place of Purchase
  • Unit Serial Number

4. Upon receipt of the RA number, send product to:

Tomizone New Zealand Limited
Attention: Avaya Warranty Returns Department
RA #[RA number]
110 Wairau Rd
Wairau Valley
Auckland 0627

You have up to 30 days from Tomizone issuing your RA number to return your product to our facility. Products received after the 30 day period may be returned to you.

5. The RA number must be clearly marked on the outside of the package.

6. A copy of the credit card receipt, and Tomizone invoice if applicable, must be placed inside the return package so that it is easily visible.

7. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

8. Products received that do not meet the above return criteria may be returned to you via courier.

9. You may be responsible for shipping costs for returning the product to Tomizone’s Auckland Offices. Product should be shipped so that it can be tracked and/or insured; Tomizone is not responsible for products lost or damaged during return shipment.